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Fate Council Support

For: Fate Council (iOS)
Provided by: Bao Ngoc Pham · Rawdestiny

We're a small team and we read every message. For any question about Fate Council, email us:

Email support

How readings work

Fate Council computes your chart with deterministic engines across methods such as BaZi, Tu Vi, Western astrology, Vedic astrology, and Feng Shui Kua, then uses AI to write the reading text from those symbols. Readings are for reflection and entertainment. They are not guaranteed predictions and are not a substitute for professional medical, legal, financial, or psychological advice.

Gems and Oracle Plus

Gems are consumable in-app purchases that unlock deep readings and Oracle questions. Oracle Plus is an auto-renewing subscription offered weekly, monthly, and annually. You always see the cost before anything is charged, and all payments are processed by Apple.

Restoring purchases

If a gem pack or Oracle Plus purchase does not appear after a successful Apple transaction, use the Restore Purchases button on the gem or Oracle Plus screen. If it still does not appear, email us with your Apple order information.

Managing or canceling a subscription

Oracle Plus is managed through Apple, not inside Fate Council. On your iPhone, go to Settings, tap your name, tap Subscriptions, and choose Fate Council to change or cancel your plan.

Deleting your account

Open Fate Council, go to the You tab, tap Account, tap Delete Account, and confirm. This permanently removes your profile, birth details, saved readings, questions, and account records. If in-app deletion is unavailable, email help@rawdestiny.com and we will process the request within 30 days.

Trouble signing in

Fate Council supports Sign in with Apple and Google Sign-In. If sign-in fails, check your network connection and that you are signed into Apple ID or your Google account on the device. You can also tap "See a sample reading first" to try Fate Council without an account before signing in.

What to include in your message

To help us respond faster, please include where relevant:

  • Your app version.
  • The approximate time of the purchase or subscription issue.
  • Your Apple order information (we never need your payment card details).
  • Your Fate Council account email or sign-in provider.
  • A screenshot of any error.

Please don't send payment card numbers or your Apple ID password. We will never ask for them.

Still need help?

Email us at help@rawdestiny.com and we'll get back to you.

More

See the Privacy Policy, Terms of Use, and Reading Disclaimer.