Before you write
- Check your connection and the board's last-updated time.
- Confirm that the intended station or stop is selected.
- Open London Real Time once to refresh a widget that appears old.
- Check official TfL travel information when your journey matters.
The board is old or empty
Pull to refresh or reopen the selected place. A saved board keeps its timestamp and is not presented as live. TfL may temporarily return no arrivals for a stop even while other parts of the network are available.
A platform, crowding value or status is missing
London Real Time shows these only when the TfL response contains suitable data. Station-level crowding appears only when TfL marks crowding data as available. Never treat a missing field as a prediction.
Nearby station
Allow location while using the app, then try the nearby action again. The app uses the location to choose a station and does not keep a raw-coordinate history. You can always search manually.
A widget is locked
Small and medium Home Screen departure widgets are free when they follow the app's standard station. The large Home Screen widget, Lock Screen widgets and independent per-widget place or route choices require Premium. Open the app after a purchase so StoreKit can refresh the entitlement.
Premium is missing after purchase
Open Premium and choose Restore Purchases. Confirm that the iPhone uses the same Apple Account as the purchase and is online. If Apple shows the purchase but the app remains locked, contact support without sending payment information.
Cancel or request a refund
Manage subscriptions through your Apple Account in iPhone Settings or the App Store. Apple decides refunds at reportaproblem.apple.com. Removing the app does not cancel a subscription.
Is this an official TfL app?
No. London Real Time is an independent Rawdestiny app. It is not affiliated with, sponsored by or endorsed by Transport for London and does not sell tickets.
Contact
Email help@rawdestiny.com. Helpful details include the app version, iPhone model, iOS version, selected place, approximate time and a short description. Screenshots are welcome when they contain no private information.