MedMate Support

We're a small team and we read every message. For any question about MedMate, email us:

What we can help with

• Restoring a purchase, or a subscription not reflecting after a successful Apple transaction.
• Duplicate charge concerns.
• Account mismatch or transaction conflict questions.
• Privacy, data, or account deletion questions.

Refunds

Purchases in MedMate are processed by Apple. To request a refund, use Apple's refund flow at reportaproblem.apple.com. Apple decides whether a refund is approved. After a refund or chargeback, the related subscription entitlement may be adjusted or revoked.

Delete your account and data

You can request deletion of your account and data at any time, either through the in-app deletion path or by emailing help@rawdestiny.com. Deletion removes your medicine data, caregiver links, photos, and profile, unless we are required to keep certain records for purchase, fraud, safety, legal, or security reasons.

What to include in your message

To help us respond faster, please include where relevant:

• Your app version.
• The approximate time of the purchase or subscription issue.
• Your Apple order information (we never need your payment card details).
• Your MedMate account email or sign-in provider.
• A screenshot of any error, with no sensitive medical details.

Please don't send prescription labels, diagnoses, payment card numbers, or your Apple ID password. We will never ask for them.

More

See the Privacy Policy, Terms of Use, and Medical Safety Disclaimer.